Terms & Conditions

1. Introduction

These Terms and Conditions govern your use of this website and any services provided by RVI (“we”, “us”, “our”).

By using this website or engaging our services, you agree to be bound by these Terms.

 

2. Our Services

We provide professional consultancy services in relation to residential retrofit and home upgrade strategy.

All services are provided using reasonable skill and care in accordance with the standards expected of a suitably qualified architectural consultant.

We do not provide construction, installation, or contractor services.

 

3. No Professional Reliance Without Agreement

Information on this website is provided for general guidance only.

No reliance should be placed on any content unless it forms part of a formal written agreement with us.

 

4. Scope of Service

The scope of any service will be defined in writing prior to commencement.

Unless explicitly agreed:

• We do not provide structural engineering, cost consultancy, or contractor services

• We do not supervise construction works

• We do not certify compliance with Building Regulations or other statutory requirements

 

5. Client Responsibilities

You agree to:

• Provide accurate and complete information about your property

• Disclose any known defects, alterations, or constraints

• Ensure safe and reasonable access for surveys

• Engage suitably qualified contractors for any works

We are not responsible for errors arising from incomplete or inaccurate information provided by you.

 

6. Third Parties and Contractors

We may identify or recommend third-party contractors, products, or systems.

However:

• We do not warrant their competence, solvency, or performance

• We do not supervise or control their work unless explicitly agreed in writing

• Any contract for works is solely between you and the third party

We accept no responsibility or liability for the acts, omissions, or performance of third parties.

 

7. Performance and Outcomes

All advice, modelling, and projections are based on available data, assumptions, and standard methodologies.

We do not warrant or guarantee:

• Energy performance improvements

• Financial savings

• Environmental outcomes

• Comfort levels

Actual outcomes will vary depending on factors outside our control, including workmanship, materials, occupancy behaviour, and site conditions.

 

8. Reports and Intellectual Property

All reports, drawings, and documents remain our intellectual property unless otherwise agreed.

You are granted a non-transferable licence to use them for your property only.

You may not:

• Reproduce or distribute them commercially

• Use them on other properties

• Share them for resale or marketing without permission

 

9. Reliance on Information (NEW – very important)

Our services rely on information provided by you and third parties (including surveys, EPC data, and existing drawings).

We shall not be liable for any loss arising from:

• Inaccurate, incomplete, or outdated information

• Hidden defects or conditions not reasonably identifiable

• Limitations inherent in non-invasive surveys

 

10. Fees and Payment

Fees will be agreed in advance.

Unless otherwise stated:

• Payments are non-refundable once work has commenced

• We reserve the right to suspend services for non-payment

 

11. Cancellations

If you cancel:

• Before work begins: a refund may be issued (subject to admin costs)

• After work begins: fees are payable for work completed

We reserve the right to cancel or reschedule services where necessary.

 

12. Limitation of Liability

To the fullest extent permitted by law:

• Our total liability arising out of or in connection with our services shall be limited to the level of our professional indemnity insurance cover, or the fee paid (whichever is lower), unless otherwise agreed in writing

• We shall not be liable for:

  • Indirect or consequential losses

  • Loss of profit, savings, or opportunity

  • Increased project costs or delays caused by third parties

Any claim must be brought within:

• 6 years of the relevant service; or

• 12 years where services are executed as a deed (if applicable)

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13. No Assignment

You may not assign or transfer any benefit of our services, reports, or documents to any third party without our prior written consent.

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14. Website Use

You agree not to:

• Use this website unlawfully

• Attempt to gain unauthorised access

• Copy or misuse content

We may suspend or withdraw access at any time.

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15. Privacy and Data

Your use of this website is also governed by our Privacy Policy.

We process personal data in accordance with UK GDPR.

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16. Changes to Terms

We may update these Terms at any time.
The latest version will always be published on this page.

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17. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

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18. Contact

If you have any questions about these Terms, please contact us via the website.